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Patients and relatives

What to know before, during and after a home nursing visit — written plainly, sourced, without jargon.

A nurse explaining something to a patient's daughter over an open care notebook, the patient settled in an armchair behind them.
Who answers
One of the practice's two nurses, never a call centre.
Have to hand
The prescription, the health card, the exact address.
What it commits you to
Nothing: no care starts before written confirmation.

What we commit to

  1. What is prescribed, what is reimbursed, what you pay.
  2. What to prepare before the first visit, and what we bring.
  3. The signs that justify calling us immediately, at any hour.

How it works

From first contact to answer, in three steps — including a reasoned no when we cannot take the care on.

  1. You describe the need

    By phone, by text or through the care request form. The procedure, the address and the preferred date are enough to start.

  2. We check feasibility

    The address is placed against the sector, the procedure against the round for the day requested and the supplies it needs.

  3. We confirm, or we redirect

    If we cannot take the patient on, we say so plainly and point to the public services that can.

Guidance for this audience

  • Organising care

    Preparing the home before leaving hospital

    What is best sorted the day before discharge so the first nursing visit is spent on care, not on hunting for supplies.

    Written by Rabah Slimani · · 5 min read

  • Supplies and the home

    Insulin, dressings, syringes: where and how to store them

    The storage mistakes we see most often in homes, and how to avoid them without turning the kitchen into a pharmacy.

    Written by Julie Martin · · 4 min read

  • Cover and billing

    Home nursing care: what French health insurance covers

    Prescription, sector 1, direct billing, top-up cover: the billing route explained plainly, without coding jargon.

    Written by Rabah Slimani · · 4 min read

  • Coordination

    How we work with your GP

    Who decides what, what we report, and when we pick up the phone — coordination seen from the inside.

    Written by Julie Martin · · 4 min read

  • Cover and billing

    The nursing care assessment: what actually happens at home

    For a dependent person, home nursing is funded by needs covered rather than by individual acts. Here is how the assessment is carried out, what it changes for you, and what it does not.

    Written by Julie Martin · · 4 min read

  • Cover and billing

    Vaccination at home: what a nurse can do

    Since vaccination competencies were widened, nurses may administer several vaccines without a prior prescription. What that means in practice when leaving home is difficult.

    Written by Rabah Slimani · · 4 min read

  • Organising care

    Pressure sores and falls: the two risks that unfold between visits

    Both complications build up outside our visits, in the hours when nobody is there. What relatives can watch for, and when to call us.

    Written by Rabah Slimani · · 4 min read

  • Organising care

    How home nursing works in France

    Who prescribes, who treats, who pays, who coordinates: the full chain between patient, doctor, nursing practice, health insurance, laboratory and hospital, explained without jargon.

    Written by Julie Martin · · 3 min read

  • Cover and billing

    Chronic wounds at home: what the nurse does, week by week

    A wound that has not healed after six weeks becomes a chronic wound. Here is what home care actually involves: assessment, protocol, monitoring, warning signs and the exact role of everyone involved.

    Written by Julie Martin · · 3 min read

  • Cover and billing

    Insulin-treated diabetes: what a nursing visit changes

    Injection, blood glucose, feet, hypoglycaemia alerts: the exact role of the home nurse for a person on insulin, and what stays in the hands of the patient and the doctor.

    Written by Rabah Slimani · · 3 min read

  • Cover and billing

    Home infusion and IV antibiotics: what actually happens

    IV line, implanted port, pump, intravenous antibiotics: what home infusion really involves, what is monitored, what should raise the alarm and who steps in when something goes wrong.

    Written by Julie Martin · · 3 min read

  • Coordination

    Hospital discharge: arranging the nursing handover at home

    What the practice asks for, what it guarantees and within what deadlines, so a hospital discharge becomes home care with no gap: the call, the documents, the first visit, the supplies, the written report.

    Written by Rabah Slimani · · 3 min read

  • Coordination

    Home blood draws: what really decides whether a result is reliable

    Between the needle and the laboratory analyser, a tube goes through a critical hour. Here is how the practice organises timing, patient identification, transport and result handling with local laboratories.

    Written by Julie Martin · · 3 min read

  • Organising care

    Caring for a relative without burning out: what can be handed over

    Carers usually hold the household, the appointments, the treatments and the morale. Here is what a nursing practice can take over, what belongs to another scheme, and the warning signs that should trigger a change before things break.

    Written by Julie Martin · · 3 min read

  • Organising care

    Home nursing service, hospital-at-home or private nurse: who does what

    Three French schemes deliver care at home, with different prescribers, delays and funding. Here is how they genuinely differ, how to move from one to another, and what changes in practice for the patient.

    Written by Rabah Slimani · · 3 min read

  • Coordination

    Professional secrecy at home: who knows what, and how far

    Home care happens in front of the family, in a hallway, sometimes with the door open. Here is how confidentiality still holds: what is written, what is shared, what never leaves the record, and what you can demand.

    Written by Julie Martin · · 3 min read

  • Cover and billing

    Palliative care at home: what gets organised, and by whom

    Staying at home to the end has to be prepared: symptoms anticipated, prescriptions written in advance, equipment in place before it is needed, numbers that answer at night. Here is the real organisation, without euphemism or drama.

    Written by Rabah Slimani · · 3 min read

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