The care network around you
A nursing practice replaces neither emergency services, nor the health insurance system, nor social services. Here is plainly who to call in each situation — in our sector and across Isère.
This page names no private practice, laboratory or doctor: the nursing code of conduct forbids promoting colleagues, and an unverified number has no place in a care context. We therefore list only public institutions and official services, each with its source.
By situation
I am leaving hospital and care must continue at home
The ward discharging you issues the discharge prescription: everything starts there. Call us with that document; if several providers are needed, the care coordination service brings them together, and if the intensity stays hospital-grade, home hospitalisation takes over.
It is night or the weekend and I do not know who to call
Life-threatening or any doubt: call 15 first, always. A doctor needed without a life-threatening emergency: 116 117. Deaf or hard of hearing: 114, by text or video. A medicine to collect: the duty pharmacies.
My elderly parent can no longer cope alone at home
Two doors to push at once: the town social centre for daily life — meals, personal alarm, home help — and the Department for the autonomy allowance and housing adaptation. A home nursing service can take on daily hygiene care. Files take weeks: start before the crisis.
I am a carer and I cannot cope any more
Carer exhaustion is a care situation in its own right, not a weakness. The coordination service organises respite and relief; the 3114 line answers psychological distress, including a relative's; the 3977 line is there if the situation turns abusive, either way.
I do not know whether my care will be reimbursed
Prescribed nursing care is covered by the health insurance system, in full under a long-term condition or maternity. The online account gives the written answer; the patients' rights line handles disputes or refusals.
I am well and I want to stay that way
Vaccinations up to date, screenings done at the recommended ages, documents filed in the national health record. These are the three habits that prevent the most care, and the three most often postponed.
By theme
Emergencies and out of hours
A nursing practice is not an emergency service. Here is who to call, and in what order.
See contacts (4)Coordinating care at home
The organisations we work with when a situation goes beyond clinical care.
See contacts (8)Staying at home
Beyond nursing: the schemes that make staying at home sustainable.
See contacts (7)Prevention and screening
What happens before care: vaccination, screening, quitting support, shared medical record.
See contacts (5)Mental health
Psychological distress can be treated, and it can be phoned about. Public lines and services in the department.
See contacts (2)Rights and cover
What belongs to the health insurance system and patients' rights, not to the nurse.
See contacts (4)Reference sources
The public sources our protocols and our content rest on.
See contacts (6)
Sources checked on 23 August 2026. Has something changed? Contact.