Practical information
Timings, prescriptions, billing: everything you need before the first visit.
Rounds
06:30–13:30
Morning round
17:00–19:30
Evening round
Seven days a week
Billing
Sector 1: national agreement tariffs, no extra fees. Direct billing of the health-insurance share; the remainder depends on your top-up insurer.
What to have ready
- The current prescription
- Carte Vitale and top-up certificate
- Prescribed supplies, collected at the pharmacy
- The hospital discharge report, if any
How care gets set up
- 01
You call
You describe the situation, the address and the prescribed care. We tell you straight away whether we can take it on — and if not, we say so too.
- 02
We agree a slot
The slot is set on the morning or evening round, then stays stable. That is what keeps timings reliable over months.
- 03
First visit
We check the prescription, the equipment and your understanding of the treatment, then deliver the care. A care record stays in the home.
- 04
Follow-up
Reports to your GP, rhythm adjusted as things evolve, immediate alert if an unusual sign appears.
Preparing for the nurse's visit
Three answers are enough to get the exact list of what to have ready: papers, prescriptions, supplies, access to the home. Tick it off, print it, keep it on the table.
In a life-threatening emergency, call 15 (or 112).