Practical information
Timings, prescriptions, billing: everything you need before the first visit.
Rounds
06:30–13:30
Morning round
17:00–19:30
Evening round
Seven days a week
Billing
Sector 1: national agreement tariffs, no extra fees. Direct billing of the health-insurance share; the remainder depends on your top-up insurer.
What to have ready
- The current prescription
- Carte Vitale and top-up certificate
- Prescribed supplies, collected at the pharmacy
- The hospital discharge report, if any
How care gets set up
- 01
You call
You describe the situation, the address and the prescribed care. We tell you straight away whether we can take it on — and if not, we say so too.
- 02
We agree a slot
The slot is set on the morning or evening round, then stays stable. That is what keeps timings reliable over months.
- 03
First visit
We check the prescription, the equipment and your understanding of the treatment, then deliver the care. A care record stays in the home.
- 04
Follow-up
Reports to your GP, rhythm adjusted as things evolve, immediate alert if an unusual sign appears.
In a life-threatening emergency, call 15 (or 112).